We call it the L-I-S-T-E-N approach.

Listen to our clients closely as they articulate the issue that is of concern to them.  Interrupt only to clarify something that is not understood.

Inquire about the history of the business and identify key employees, major business relationships and the critical business processes that drive operations.

Scrutinize (study) this information and the processes to gain an overall understanding of the corporate culture and environment.

Track, document and gather evidence for the process (assessment, prevention or investigation); identifying key areas of concern noted by the client, as well as those that are discovered during the engagement.

Examine (evaluate) all documentation and evidence and review to discern if enough has been obtained to address client concerns. If not, determine what is lacking and revisit the deficiency.

Notate or report writing is the final step in our approach.  After going through all the previous steps, we are well prepared to write a detailed report of our findings and recommendations based on the initial goal of the engagement.

Our team at TCG is sensitive to the fact that no two businesses are alike and there is no such thing as “one size fits all” when it comes to engagement protocol.  We take the time in each engagement to get to know the total environment of the business -- culture, operations and management -- and tailor the engagement from that foundation. We realize that the results of any engagement affects the lives of people, so every precaution is taken to be accurate, as well as supported by the appropriate evidence.

We look forward to working with you to provide the best possible solution to your needs by listening closely to your concerns and learning about your business. To address any questions that you may have about our services or how we may be able to assist your business, we offer a free 30 minute consultation.